To ensure that your services stay on, when Up&Up is sent missed payment bills from utility providers - we pay directly and bill you back with applicable processing fees.
These providers send bills to both the tenant and the property owner in the hopes that someone will pay, and often, we both end up paying.
Keep in mind:
- The date that a bill is charged to your account, may not match the service period. You may have been charged for a previous month.
- We apply the bills to your account as we receive them from our 3rd party provider.
How to correct a double charge on your account:
1. View your utility bills by going to: upandup.co/account
2. Send your receipt with the service period date to success@upandup.co.
3. Our team will remove the charge from your account once we verify that the dates match.