If your first rent payment does not go through successfully, you can initiate a payment on your outstanding balance through the Up&Up app.
Here's how it works:
- If your rent payment fails, we will reach out to you over phone and email
- To make the payment, open the Up&Up app (Don't have the app? Download it here.)
- Your outstanding balance will be shown at the top of the app
- Click the "Pay now" button
Want to change your payment account? Read how to do so here.
If for some reason you are unable to pay through the instructions mentioned above, please contact us at firstname.lastname@example.org with a screenshot of what you are experiencing.