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Using the New Up&Up Payment Portal

  • Updated

Key summary

  • The new portal will allow all renters in a home to contribute to their monthly payment in an amount of their choosing
  • Renters will be able to turn off autopay before the start of each month and make partial payments until the 10th of each month
  • Please note that autopay needs to be turned off prior to the 1st of every month

Watch a quick video overview here.

 

How to access the new payments portal

  1. Log in to your Up&Up account with the email address used during your application process

    Please reach out to success@upandup.co if you are having difficulty accessing your account.

 

When will my account be charged?

We charge all renters who have not opted out of autopay on the 1st of each month. If you have opted out of autopay, it is your responsibility to make your monthly payment in full prior to the 11th of the month to avoid being charged a $75 late fee.

 

How to set your payment amount if autopay is enabled (non-primary renters)

Now, instead of the primary renter being auto charged for the full amount of the monthly payment, the non-primary renters in the home can set an amount they would like to be auto charged on the 1st of each month. The primary renter will be responsible for the remaining amount and auto charged that amount on the 1st of each month as long as they leave autopay turned on.

Non-primary renters can set the amount they would like to be auto charged each month by following these steps:

  1. Click the My Payments section on the menu on the left

  2. Click the Update button listed under the Auto-pay Settings section

  3. Input the amount you would like to be charged and confirm that it is from the correct account

  4. Click Save

 

*Please note that this will remain your payment amount in all future months unless otherwise updated.

 

Watch a video overview here.

 

Opting out of autopay for the month

It is possible to turn off autopay. Please note that these steps must be taken prior to the 1st of each month to prevent your account from being auto charged.

  1. Navigate to the My Payments section on the left menu
  2. In the Auto-Pay Settings section, click the Update button
  3. Check the box Do not charge me for [Month], and click Save

 

How to make a payment

All renters in a home will be able to make one-off payments towards their monthly payment from the 1st of the month until the 10th of the month. Starting on the 11th of each month, only payments in full will be accepted.

  1. Navigate to the My Payments section on the left menu
  2. You will see an outstanding balance referenced at the top of the screen. Can click the “Pay Balance →” button
  3. Click Make a payment
  4. Enter the desired payment amount
  5. Click Make Payment

Watch a video overview here.

 

Changing your bank account

You can add, change or update their default payment account in the Payment Method section. Please note once you click Add payment method, it will initiate the Plaid flow, allowing you to add your account by selecting your banking provider and signing in or by using micro-deposits.