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Move-in guide

  • Updated

Congratulations! We hope you are as excited as we are about your upcoming move-in. This article will discuss all the steps you need to take to make your move-in a success.

Don't worry if you're not up for long reading - we'll be sending you handy email reminders to let you know exactly when you need to take each step. For those of you who want to get ahead of the game, read up here on what's ahead.

 

Move-in steps

Moving is stressful, so we want to make it easier on you. Here's what the Up&Up move-in process looks like:

  1. Receive your executed lease and payment schedule reminder.
  2. Receive your Move-In email, titled [Action Required] Finalize Your Move-In Logistics! and schedule your onboarding call with your Up&Up Customer Success team. 
  3. Your remaining payment is processed.
  4. Set up your renter's insurance
  5. North Carolina residents ONLY - set up utilities
  6. Get the lockbox code from us at 10am on Move-In Day... Grab the keys and move-in!

 

When and how do I make my final move-in payment? 

Make your move in payment through your online portal at least 5 days ahead of your lease start date.  Please note, we require payments to clear the bank prior to move-in. 

  • After lease signing, you'll immediately pay your initial $500.
  • Our leasing team will reach out to remind you to process your move-in payment. 
  • 5 days prior to your move in, you MUST initiate your final move in payment. 
  • To avoid any move-in delays we recommend calling your bank to confirm the charge will process, you have adequate funds in your account, and the move-in payment does not exceed your daily charge limit.
  • Note: If your remaining balance has not successfully processed by the time of your move-in, your move-in date is subject to delay. There are no exceptions. 

 

How do I pay my rent each month?

Rent is due on the 1st of every month.  Log into your Buildium payment portal to pay via ACH or credit card.  Auto pay is also available to set up.

 

How do I set up my utilities? - All states except NC

Utilities will remain in the landlords name.  You will receive an email with an enrollment link from our utilities management provider, Nutiliti.  You will need to create a Nutiliti account using the link.  Once you have created your account, you can access all bills and account information, as well as make payments in the mobile Nutiliti App.  No further set up action is needed, please DO NOT set up utilities in your name.

  • Nutiliti Customer Service is available 8am–5pm CST by email, text, or phone.
  • support@nutiliti.com or by text or phone at (770) 504.4582.

 

How do I set up my utilities? - North Carolina residents ONLY

Three days before move-in, you'll receive an email with instructions on how to set up your utilities. Please note that utilities under Up&Up's name will be turned off on your lease start date.

As the renter, you are responsible for setting up and paying for all the utilities in your home. Read "Who is responsible for paying utilities?" for more information and exceptions.

The utilities you are responsible for are: 

  • Gas
  • Electricity
  • Water/Sewer
  • Trash

To set up your utilities, follow these steps:

  • Find utilities providers here: https://www.inmyarea.com/utilities
  • Contact your providers of choice
  • Provide them with your new address
  • Request that your utilities start on your lease start date
  • Need a provider to come activate your utilities in person but you move in on the weekend? Contact success@upandup.co to set up early access.

Prior to your call, utilities will be under "Homevest". 

 

How do I set up my renter's insurance?

Three days before move-in you'll receive an email with instructions on how to set up your renter's insurance. 

Renter's insurance is a requirement of your lease. You can select any insurance provider. We suggest Lemonade because it's affordable and easy to set up.

 

Requirements

Your renter's insurance must meet the following requirements:

  • $100k in liability insurance
  • Coverage for resident caused water damage
  • Coverage for dog bites (if you have a dog)
  • List us as an "interested party" on your insurance
    • Please check your lease for the exact name of the landlord entity to list as the interested party.
    • The associated address is:  169 Madison Ave #2485 New York, NY 10016 

 

Proof of insurance

We require that you submit proof of your insurance. Your proof of insurance should show: 

  • Name of insurance company
  • Address of your home
  • Dates of policy coverage
  • The appropriate Up&Up entity listed as an "Interested Party" 
  • The coverage requirements listed above

To share this with us you can:

How do I set up my internet? - Sandalwood Residents Only 

Up&Up has partnered with Onboard and AT&T to bring an exciting Internet Amenity Program to the Sandalwood community. All Sandalwood residents will receive AT&T’s “Gigabit” Internet plan for only $68/month, conveniently paid in addition to rent.  You will need to set up your internet through Onboard.

Set Up: 

 

How do I get my keys?

Virtual move-in: 10AM via lockbox and/or door code

  • Your house will be all ready to go with a lockbox with your new keys and/or door code access.
  • The code for the lockbox and/or door will be sent to the primary tenant by text or email the day of your move in at 10AM.
  • If you do not receive a code please contact our Customer Success team at (855) 908-0600. 
  • From there, you're free to move in!
  • All other keys/accessories needed for the home such as garage door openers will be on the kitchen counter or drawers. 

    • Please check the following location for garage door openers:

      • Kitchen drawer
      • Kitchen cabinet
      • Garage shelves
      • On a string in the garage wall
      • On top of the garage door motor (ceiling of garage)

      If you have checked these places, and the remote is missing, please send a photo of the garage door motor and the exact model. We will then order a new garage remote for you. 

    • If your garage door opener is missing, you may purchase another that is compatible with your system and will issue you a credit towards your next month's rent (maximum credit $30) as reimbursement.  Please email the receipt to success@upandup.co