Up&Up uses Buildium online payment portal for monthly rent payments.
Follow these simple steps to set up your rent payments in Buildium.
View Buildium's video on How to Use ePay for Online Payments for a helpful tutorial on how to make recurring payments, one time payments, and autopay.
Step 1: Find your welcome email
The subject line will be "[Action Required] Welcome to your new Resident Center with Up&Up!" from donotreply@managebuilding.com.
In the email, click activate account. Follow the steps provided.
Step 2: Visit the Resident Center
View your new resident center! Click "Make Payment."
Step 3: Enter your payment information
Choose your payment method. Reminder: Bank account (ACH) transactions have no fees, payments made by credit/debit are subject to processing fees.
Step 4: Set Up Auto-Pay
If you want to ensure your rent is paid automatically each month:
- Toggle Auto-Pay On in the payment settings.
- Select the date you want the payment to be deducted each month.
- Confirm your settings and save changes.
🚨 Important: If you had auto-pay set up in Stripe, you MUST enable it again in Buildium.
Step 5: Confirm Your Payment Setup
- Review all details to ensure accuracy.
- Click Save Payment Method.
- You will receive a confirmation email once your payment method has been successfully added.
Q: How do I access the Buildium portal?
A: We recommend going to the online portal at https://app.upandup.co/account/payments, it will take you to the Buildium portal.
Q: Are there any fees for payments?
A: ACH (bank transfers) are free. Credit and debit card payments will have processing fees.
Q: Can I make partial payments?
A: Payments are due in full each month, however in the event multiple payment methods need to be used, you can initiate partial payments until the 6th of the month.
Q: Will I receive a receipt?
A: Yes, you'll receive a receipt from Buildium.
Q: What services does Up&Up use from Buildium?
A: Up&Up only uses the payment feature in Buildium for our tenants.
Buildium has optional services for tenants maintenance requests, credit monitoring, and renter's insurance. Up&Up does not offer these at this time.
Need Help?
If you experience any issues setting up your payment method, contact us at success@upandup.co for assistance.
Thank you for your cooperation as we transition to Buildium!