We’re making changes to how water, sewer, and trash utilities are billed for select homes. This update is part of our effort to improve service reliability and simplify billing for residents. Please review the FAQs below for more information.
Q: Which utilities are changing?
A: Water, sewer, and trash services will now be billed through your landlord instead of being in your name. You are still responsible for payment of these utility bills. There is NO CHANGE in either your gas or electic bill. These two utilities will continue to be billed to you directly.
Q: Are there any changes to my electric and gas utilties?
A: No.
Q: Why is this change happening?
A: Due to a growing number of utility issues—including past-due bills and service interruptions—we’re centralizing utility billing to ensure more consistent and reliable service.
Q: What is the $11 monthly fee for?
A: The $11 fee is charged by our third-party utility management provider, Nutiliti, for handling utility billing. This fee covers the administrative costs of receiving, managing, and allocating utility charges to individual tenant accounts.
Q: When will the $11 fee start?
A: The $11 fee will begin after a short transition period. Some tenants will see this fee starting in June. Details vary depending on when your household received notice.
Q: How will billing work going forward?
A: Each utility provider operates on a different billing cycle. Some send invoices monthly, while others may send several months at once. We will post utility charges to your tenant account as we receive them. The $11 admin fee will remain consistent month to month.
Q: Will I get a final bill from my current provider?
A: Yes. You may receive a final bill or confirmation notice from your utility provider once the account has been removed from your name.
Q: Do I need to contact the utility companies myself?
A: No—there is no action required on your part. We are coordinating directly with the utility providers to transfer services.
Important Notes by Group
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If you received this notice in April:
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You may receive a final bill from your utility provider within the next 1–2 weeks. After that, we will begin receiving the bills and charging them back to you through your tenant account.
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The $11 monthly admin fee is waived for May to support our tenants through this transition.
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The $11 fee will begin in June.
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You may receive a final bill from your utility provider within the next 1–2 weeks. After that, we will begin receiving the bills and charging them back to you through your tenant account.
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If you received this notice after April:
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- Please refer to your email for your specific transition timeline and details.
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Where do I find my utility bill information that's processed by Up&Up?
Our online portal is the best place to find detailed bills, invoices, pdfs...
We recommend viewing your utility bills by going to: upandup.co/account
You can find the actual bills from utility providers by clicking view. Please note:
- Up&Up has already paid these directly to the provider to keep your service on, as stated on your lease agreement - tenants are responsible for al utilities.
- If Up&Up is responsible for them, Up&Up uploads and charges back these bills as we receive them from our 3rd party utility manager.
If you have questions or need help understanding your new billing setup, our team is here to assist you. Please don’t hesitate to reach out to success@upandup.co.