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  2. Current renters

Current renters

Maintenance

  • When do I get charged directly for my maintenance requests?
  • What maintenance concerns are renter responsibilities?
  • Why is my HVAC not working (AC/Heating)?
  • Who do I contact for maintenance issues?
  • When can I expect to hear back about my maintenance concern?
  • Why is my electric water heater not working?
See all 25 articles

Monthly payments

  • Utility Billing Transition – Frequently Asked Questions
  • How to Create Your Account with Buildium
  • I think I've paid this bill directly to the provider but Up&Up charged me. How do I correct this?
  • What are my options if I'm facing financial hardship?
  • Using the New Up&Up Payment Portal
  • Up&Up is processing my tenant responsible utilities. How do I transfer active utility bills into my name?
See all 18 articles

Managing my Up&Up Wallet

  • What if my Wallet balance becomes negative?
  • Statement Adjustment FAQs
  • How do I change my monthly contributions?
  • How much is my Up&Up Wallet worth?

Options at the end of my lease

  • Move Out Guide: Increasing your Wealth (Wallet Program)
  • Cash out: Take the wealth you built and exit the Up&Up program
  • Buy: Purchase the home you’re renting
  • Transfer: Transfer your Wallet balance to another home in our network
  • Renew: Continue building your wealth in the home you’re already living in
  • Choosing an option at the end of your lease
See all 10 articles
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