Maintenance
- When do I get charged directly for my maintenance requests?
- What maintenance concerns are renter responsibilities?
- Why is my HVAC not working (AC/Heating)?
- Who do I contact for maintenance issues?
- When can I expect to hear back about my maintenance concern?
- Why is my electric water heater not working?
Monthly payments
- Utility Billing Transition – Frequently Asked Questions
- How to Create Your Account with Buildium
- I think I've paid this bill directly to the provider but Up&Up charged me. How do I correct this?
- What are my options if I'm facing financial hardship?
- Using the New Up&Up Payment Portal
- Up&Up is processing my tenant responsible utilities. How do I transfer active utility bills into my name?
Managing my Up&Up Wallet
Options at the end of my lease
- Move Out Guide: Increasing your Wealth (Wallet Program)
- Cash out: Take the wealth you built and exit the Up&Up program
- Buy: Purchase the home you’re renting
- Transfer: Transfer your Wallet balance to another home in our network
- Renew: Continue building your wealth in the home you’re already living in
- Choosing an option at the end of your lease